You need more information?
Please don’t hesitate to ask!

Call : +44 (0) 1763 261778

We will try to answer your requests within one business day. Please understand that we can only process your questions properly, if you supply all of the required information.

Before contacting NCPI Mobotix support, please make sure that you have performed the following steps:

Please proceed as follows to contact NCPI Mobotix support.

(You can also contact us by phone. In order to help you in the best possible manner, however, an email including the camera reports is preferred.)

The support team asks you to send the configuration file of the camera?

You will find the configuration file in the Admin Menu>save current configuration to local computer. Remember to open the file in a text editor and delete the passwords of your ISDN, FTP and email profiles before you send the file to us.

You need to send a camera back to NCPI Mobotix?

In this case you will need an RMA number which will be assigned by your distributor or reseller. Please do not send cameras without an RMA number as this would incur further costs.

You require repair services?

If Mobotix provides repair services for a camera after a defect or malfunction has been reported and there is no actual material defect or defect in quality, the customer will be charged a flat rate of £100 to cover the costs incurred. NCPI Mobotix will assume the costs for troubleshooting.